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Mark Stevens, Formpipe

What is there if there isn't trust?

A wise man once said “Keep your promises and be consistent. Be the kind of person others can trust”. Whether it’s a professional or personal relationship, there’s nothing without trust.

This is something that was echoed by Mark Stevens, Director of Operations Private Sector, Formpipe, when asked: “What is the most important thing about the relationship between August Bridge and Formpipe? Trust. Trust in the ability to deliver an exceptional service to the end-customer.”

Nick Collard, Managing Director, August Bridge Ltd. nods in agreement. “The relationship between Formpipe and August Bridge is unique. Both organisations are working towards the same goal – ensuring our customers have the best document output management processes available. Formpipe is committed to software development, while August Bridge focus on delivery and services. Each company is doing what they know best.”

So along with trust, what else is crucial to such a close relationship between two companies? Mark continued: “Flexibility is also essential – there needs to be an understanding and empathy that a Dynamics ERP implementation or major upgrade is a significant customer journey. In most cases, the full details are not known at the beginning, but the team at August Bridge has experience, expectation and empathy, and a key part of their role is to guide the customer through this in order to maximise their benefit and value from implementing Lasernet.”

Formpipe’s strategy for continued growth in the Dynamics market is through its partner channels. These are typically IT and Consultancy companies that provide end-to-end services for the implementation of Dynamics projects. Such partners have made the decision to utilise the document input, output and reporting functionality, and require Lasernet expert services to work as an integrated part of the project team.

Mark added: “We are able to introduce August Bridge at the pre-sales stage with absolute confidence that their team can take on the project from this point right through to establishing service SLAs with the end-customer post go-live. With a robust and proven relationship between August Bridge and Formpipe we are able to focus our internal consulting team on key strategic projects, partner training and the creation of knowledge resources to support new releases and best practice guidance”.

“Yes, that sums it up perfectly,” said Nick. “August Bridge’s focus is firmly on the end user and providing the best possible service, we leave the software and the partner network in your capable hands. The two companies work alongside each other perfectly, there’s mutual respect and trust, it’s a relationship I look forward to seeing prosper in the years to come.”

So as the wise man once said, be the person others can trust, it looks like Formpipe and August Bridge have it sussed.